FAQs

Can I pay through PayPal with my credit card?

Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not stored in our servers.

Is there any hidden charges to my order?

Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.

I have bought something but seen it at a different price on your website.

As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.

How long do you take to dispatch an order?

Generally, we will dispatch your order within 1-3 business days

How Long Does Shipping Take?

Shipping takes between 10-28 days.

Do you guarantee delivery time?

Because the post office handles your shipment, we cannot guarantee the exact time of delivery.

What if my order delivery was delayed?

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually your tracking number will be updated 3-7 days after your order has been shipped.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is My Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 3 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Queen Style reserves the right to deny any return request. You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable. Accidents happen! If you have received an incorrect item in your order please contact us so we can get a replacement package out to you as soon as possible!

Why is my tracking number not updating online?

Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received. Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in asia even when it is well on its way to you, this is because asia is one of the largest international postal hubs and updating their tracking systems can take time.

Lost stolen or undelivered packages

Please note that we are not responsible for lost, stolen or undelivered packages. All lost, stolen or returned packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

Orders with incorrect address information

Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

What countries do you ship to?

For now we ship only to the United States.

Will there be duties/taxes on my package?

Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.

When am i charged for my order?

to get your items packed and out to you as soon as possible, your credit card is charged when you place an order. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!